Privacy Policy

Privacy Policy

Privacy Policy

PRIVACY POLICY - Autocloser

Updated version on: October 29, 2025

This Privacy Policy aims to demonstrate the commitment of Azulou Tecnologia LTDA, a private legal entity registered with the CNPJ under no. 42.827.632/0001-73, headquartered in the city of Juazeiro do Norte/CE, hereinafter referred to as "Autocloser", to the privacy and protection of personal data processed in the context of its digital platform ("Platform"), in accordance with the General Data Protection Law (LGPD - Law No. 13.709/2018).

1. SCOPE AND APPLICABILITY

This Policy applies to all users who access and use the Autocloser Platform, whether for purposes of hiring, use, support, or browsing, including the institutional site and any features, APIs or integrations provided.

By using Autocloser, the User declares to be at least 18 (eighteen) years old and fully aware and in agreement with the processing of their personal data under the terms of this Policy.

2. PERSONAL DATA COLLECTED

Autocloser collects and processes the following personal data:

2.1. Data provided by the User:

  • Full name;

  • Mobile phone number;

  • Email address;

  • Authentication data (login/password).

2.2. Data generated by the use of the Platform:

  • IP address, date and time of access (connection logs);

  • Content of messages exchanged via integrations with WhatsApp;

  • Interactions with the platform (behavior, clicks, use of modules).


2.3. Data entered by the client themselves:

The platform allows the client to configure the collection of other third-party data (e.g.: leads, contacts, messages via WhatsApp). In this case, the client is the data controller and responsible for ensuring its legality.

3. PURPOSES OF PROCESSING

The data is processed for the following purposes:

  • Create and manage access accounts;

  • Operate the contracted functionalities on the Platform;

  • Generate reports, histories, and usage logs;

  • Identify active users and sessions;

  • Monitor failures and improve the user experience;

  • Comply with legal, regulatory, and contractual obligations;

  • Conduct audits, prevent fraud, and implement cybersecurity;

  • Respond to requests from the data subject.

4. APPLICABLE LEGAL BASES

The processing of data by Autocloser is based, as applicable, on the following legal hypotheses of the LGPD:

  • Contract execution (art. 7, V): use of the platform, technical support, and essential functionalities;

  • Consent (art. 7, I): non-essential cookies and promotional communications;

  • Compliance with a legal obligation (art. 7, II): retention of logs as per the Civil Framework of the Internet;

  • Legitimate interest (art. 7, IX): auditing, fraud prevention, improvement of the experience, and usage analysis.


5. COOKIES AND MONITORING TECHNOLOGIES

Autocloser uses cookies and similar technologies for:

  • User authentication and session maintenance;

  • Navigation analysis (Google Analytics);

  • Registration of preferences.


Types of cookies:

  • Necessary: essential for the functioning of the platform;

  • Statistical: used for aggregated behavior analysis;

  • Marketing (optional): used with consent.


A consent banner is displayed upon accessing the Platform, allowing the User to accept or configure the cookies used.

6. DATA SHARING WITH THIRD PARTIES

Autocloser may share personal data with third parties operating on behalf of the company in the following cases:

Third Party

Purpose

OpenAI

Execution of artificial intelligence agents

Asaas

Payment processing

Attio

CRM and relationship management

Meta/WhatsApp

Customer service integrations

Railway and MongoDB Atlas

Data infrastructure

AWS (US East-1)

Cloud storage

International data transfer occurs to the USA, and the User expressly consents to such operation, under the terms of art. 33, I, of the LGPD.

7. INFORMATION SECURITY

Autocloser adopts appropriate technical and administrative measures to protect personal data, including:

  • TLS/HTTPS encryption of all data in transit;

  • Storage of passwords with cryptographic hashing;

  • Restricted access to the database, limited exclusively to the CTO;

  • Monitoring of logs and prevention of unauthorized accesses.


8. DATA RETENTION AND DELETION

The personal data processed by Autocloser are stored only for the period necessary to fulfill the purposes described above or legal obligations.

Specific policies:

  • Account data: deleted immediately after closure;

  • Access logs: retained for 6 months (art. 15 of the Civil Framework of the Internet);

  • Data entered into the platform: deleted permanently and irreversibly;

  • No subsequent anonymization.


9. RIGHTS OF DATA SUBJECTS

The data subject can exercise, at any time, the rights provided in art. 18 of the LGPD, including:

  • Confirmation of the existence of processing;

  • Access to the processed data;

  • Correction of incomplete or incorrect data;

  • Deletion of data processed based on consent;

  • Portability;

  • Revocation of consent;

  • Information about sharing.


Requests can be made via:

Autocloser will respond to requests within 15 calendar days, subject to identity validation.

10. RESPONSIBILITY OF CLIENTS (CONTROLLERS)

When the User enters third-party data into the platform (e.g.: leads, consumers, messages via WhatsApp), they assume full responsibility as the Data Controller, committing to:

  • Obtain the necessary consents (when applicable);

  • Provide transparent information to the data subjects;

  • Comply with the legality in the use of the platform.


11. SECURITY INCIDENTS AND NOTIFICATION

In case of a security incident that may pose a risk to the rights of the data subjects, Autocloser:

  • Will notify the ANPD within 72 hours if required;

  • Will inform affected users when necessary;

  • Will take immediate measures for containment and remediation;

  • Will cooperate with the data subjects and authorities.


12. DATA PROCESSING OFFICER (DPO)

The DPO (Data Protection Officer) of Autocloser is responsible for overseeing the company’s compliance with the LGPD.

DPO Contact:
 Email: contato@Autocloser.io

13. CHANGES TO THIS POLICY

Autocloser reserves the right to modify this Privacy Policy at any time. Relevant changes will be communicated via email or directly on the Platform. The most current version will always be available at {{URL}}.

14. APPLICABLE LAW AND JURISDICTION

This Policy will be governed and interpreted in accordance with the laws of the Federative Republic of Brazil. The jurisdiction of the district of Juazeiro do Norte State of Ceará is elected to resolve any disputes, with express waiver of any other jurisdiction, however privileged it may be.

Azulou Tecnologia LTDA
CNPJ: 42.827.632/0001-73