Terms of Use

Terms of Use

Terms of Use

Terms of Use

Updated version on: October 29, 2025

1. INITIAL CONSIDERATIONS

1.1. This Terms of Use (“Term”) governs the conditions applicable to the use of the Autocloser platform, made available in the SaaS (Software as a Service) modality by the legal entity Azulou Tecnologia LTDA, registered under CNPJ no. CNPJ: 42.827.632/0001-73 - Azulou Tecnologia LTDA, headquartered at Avenida Ailton Gomes de Alencar, 4900, Lagoa Seca, Juazeiro do Norte-CE, hereinafter referred to as “Autocloser” or “platform”.

1.2. The platform is intended exclusively for lawyers, law firms, and legal professionals, who use it in a professional capacity, in the regular exercise of their activities.

1.3. The parties expressly acknowledge that this contract does not characterize a consumer relationship, being governed by the rules of Civil Law, the Software Law (Law No. 9,609/1998), the General Data Protection Law (Law No. 13,709/2018), and other applicable legislations, excluding the provisions of the Consumer Defense Code (Law No. 8,078/1990).

2. ACCEPTANCE AND CONTRACTUAL BINDING

2.1. The electronic acceptance of this Term is legally binding, equivalent to the digital signature of a private contract.

2.2. By contracting or accessing the platform, the User declares that:

  • They are a professional in the legal field or a law firm;

  • They use the platform exclusively for professional purposes;

  • They have read, understood, and fully agree with the terms established herein.

3. OBJECT AND FUNCTIONALITIES

3.1. The Autocloser platform is a legal solution with features such as:

  1. Management of attendances and communications;

  2. Legal CRM and service funnels;

  3. Integration with WhatsApp via APIs;

  4. Automation with artificial intelligence agents;

  5. Dashboards, reports, and statistics.

3.2. Azulou Tecnologia LTDA may modify, suppress, or add functionalities at any time, aiming for technological updates, security, or continuous improvement of the service, regardless of prior notice.

3.3 - Implementation and Setup

3.3.1 The Autocloser platform is provided on an "as is" basis, without customizations, configurations, or individualized technical support for initial implementation or setup.

3.3.2 The configuration, customization, and proper use of the platform are the entire responsibility of the User, who may, at their discretion, hire specialized third parties for this purpose.

3.3.3 Autocloser indicates, as the official partner for implementation, configuration, and training services, the company 4JURIS, whose hiring will be optional, autonomous, and governed by its own commercial conditions, detached from this Term.

Clause 3.4 - Integrations with Third Parties

3.4. The use of integrations of the Autocloser platform with third-party services, such as AdvBox, ChatGPT, Google Calendar, ZapSign, among others, will depend on the existence of an active and regular account of the User with such platforms, and the contracting, payment, and maintenance of these external services is the sole responsibility of the User.

3.4.1. Autocloser has no corporate, contractual, or economic ties with such integrable services, nor does it derive any income from their subscription or use.

3.4.2. The proper functioning of the integrations is conditioned on the authorization and configurations provided by the User in their account with the third-party platform, as well as the technical stability and public API policies of the respective service.

3.4.3. Any change, limitation, or discontinuation of functionalities provided by third parties will not constitute a failure of Autocloser, nor will it give rise to any contractual liability or obligation for reimbursement by Autocloser.

4. PLANS, PAYMENT, AND RENEWAL

4.1. The use license is onerous, non-exclusive, and non-transferable, conditioned on the payment of the contracted plan.

4.2. The values of the plans will be readjusted annually, based on the variation of IGPM/FGV, or another official index that replaces it.

4.3. The renewal of the plan will occur automatically at the end of each contracted period, unless a contrary manifestation is sent by email at least 7 (seven) days prior to the renewal date.

4.4. Payment will be made via boleto, credit card, or PIX. The invoice will be issued after confirmation of payment.

4.5. The functionalities, usage volumes, simultaneous accesses, available integrations, and operational limits of the platform will be defined according to the plan contracted by the User, described in the current commercial proposal or in the updated informative materials from Autocloser. Use beyond the contracted parameters may incur additional charges, technical limitations, or suspension of specific accesses, as per the current commercial policy.

5. CANCELLATION, REFUND, AND TERMINATION POLICY

5.1. The plan cancellation may be requested by the User at any time, by written request sent through official channels of Autocloser. In this case, access will be maintained until the end of the already paid period, without any restitution, refund, or proportional compensation, regardless of the level of platform use.

5.2. Autocloser INTELIGÊNCIA ARTIFICIAL LTDA may terminate this contract at any time and without prior notice, by unilateral decision, especially in the cases provided for in this Term, without entitlement to reimbursement, compensation, or indemnification of any kind.

5.3. The absence of use of the platform, account inactivity, or non-utilization of functionalities does not generate, under any circumstances, the right to full or partial reimbursement, nor any future credit.

5.4. If a free trial period is offered, it will be considered sufficient for the evaluation of the tool. By subscribing to any paid plan, the User expressly declares awareness and agreement that there will be no subsequent reimbursement, even if they decide to interrupt use before the end of the contracted period.

5.1. The User's cancellation of the plan, even if done before the end of the contracted period, will not entail reimbursement, restitution, or proportional discount of values, even if the platform was not used.

6. USER OBLIGATIONS

The User undertakes to:

  1. Keep login and password confidential and secure;

  2. Use the platform in an ethical, professional manner and in accordance with the legislation;

  3. Provide truthful and up-to-date information;

  4. Ensure that their devices are updated and secure;

  5. Avoid using public or unprotected Wi-Fi networks to access the platform;

  6. Be responsible for all data entered and content sent;

  7. Supervise their collaborators and internal users;

  8. Respect the rights of third parties and the current legislation;

  9. Be accountable for the use of AI resources, including failures, omissions, or excesses.

7. MISUSE AND NON-COMPETITION

7.1. It is prohibited:

  1. To practice reverse engineering, scraping, or structural copying of the platform;

  2. To reproduce, sublicense, or resell access to third parties;

  3. To use the platform to develop competing or similar systems;

  4. To register trademarks, domains, or any intellectual property derived from the use of the platform;

  5. To use the platform with the aim of plagiarizing, replicating, or mapping its resources, flows, or operational logics.


7.2. Azulou Tecnologia LTDA may immediately terminate the account of any User identified as a direct or indirect competitor, or who engages in any of the aforementioned conduct, without refund of values.

8. ARTIFICIAL INTELLIGENCE AND LIMITATION OF LIABILITY

8.1. The platform provides automation and service resources based on generative AI technology.

8.2. The User declares awareness that:

  1. The responses generated by AI may contain errors, inaccuracies, or fictitious information;

  2. Azulou Tecnologia LTDA does not curate the contents generated;

  3. The responsibility for the content sent to the public lies entirely with the User.

8.3. The use of AI is at the User's own risk, who must continuously review, test, configure, and supervise the flows and prompts.

8.4. Under no circumstances shall Azulou Tecnologia LTDA be financially liable for any direct damages arising from the use of the platform, limited to the amount actually paid by the User to Autocloser in the 12 (twelve) months prior to the event that led to the complaint, excluding indirect damages, lost profits, or missed opportunities.

8.5. The User declares to be aware that, like any software and digital infrastructure-based system, the platform may occasionally experience technical failures, bugs, temporary interruptions, or unavailability. Such occurrences, as long as they are not configured as permanent and widespread failures, will not give rise to any type of reimbursement, financial compensation, or indemnification.

9. ABUSIVE USE OF AI AND TECHNICAL RESTRICTIONS

9.1. Azulou Tecnologia LTDA reserves the right to restrict or suspend the User's access to AI resources in the following circumstances:

  1. Disproportionate use that compromises the infrastructure;

  2. Sending messages at high frequency and artificial volume;

  3. Execution of excessive automations, outside normal usage patterns;

  4. Use of automated systems for artificial resource consumption.

9.2. The User may be notified to justify excessive use. If the abuse persists, the following may occur:

  1. Temporary or permanent blockage of AI;

  2. Additional charges proportional to the excess use;

  3. Suspension or termination of the account.

10. INTELLECTUAL PROPERTY AND FEEDBACKS

10.1. All the structure of the platform (codes, design, scripts, texts, flows, prompts, reports, brands, names, and other assets) is exclusively owned by Azulou Tecnologia LTDA.

10.2. The User irrevocably and without charge cedes to Autocloser INTELIGENCIA ARTIFICIAL LTDA any feedback, suggestion, recommendation, or improvement eventually provided, waiving any rights over such contributions.

10.3. Azulou Tecnologia LTDA may utilize, modify, adapt, or market such contributions, always ensuring the anonymity of any personal information involved.

11. SUSPENSION OR TERMINATION OF CONTRACT

11.1. This contract may be terminated at any time, at the User's initiative, upon request through official support channels of Autocloser. The termination will be immediate, with no need for prior notice and without the right to full or proportional reimbursement of amounts paid, regardless of the remaining time of the contracted plan.

11.2. The cancellation request implies the revocation of access to the platform at the end of the current cycle, and it is the User's responsibility to previously extract and back up their information and data if they wish to preserve them. Autocloser is not responsible for data loss after the account closure, and it is the User's sole responsibility to perform the backup.

11.3. Autocloser may, in turn, terminate the User's account in the following situations:

I - contractual or financial default;

II - violation of obligations assumed in this Term;

III - practice of fraud, bad faith, unfair competition, or misuse of the platform;

IV - judicial, legal, or regulatory determination;

V - risk to system integrity or information security.

11.4. In the situations of item 11.3, Autocloser may terminate the account immediately, without prior notice and without any reimbursement or compensation.

12. PERSONAL DATA PROTECTION (LGPD)

12.1. Data processing will fully comply with Law No. 13,709/2018 (LGPD).

12.2. The User will be considered the Controller of their clients' data, and must:

  • Obtain the consent of the data subjects;

  • Inform them about the processing;

  • Ensure the legality of the collection and transfer to the platform.

12.3. Azulou Tecnologia LTDA will act as the Operator, processing data exclusively for contractual purposes.

12.4. The personal data processed within the platform may be shared with technological partners and infrastructure providers, such as providers of artificial intelligence services, including but not limited to OpenAI, Microsoft, Google, or similar, always in a secure, controlled manner and grounded in contractual execution and legitimate interest.

12.5. Autocloser will adopt technical and organizational measures capable of protecting personal data against unauthorized access and accidental or unlawful situations of destruction, loss, alteration, communication, or diffusion.

12.6. The User may request reports on the impact on data protection (DPIA) regarding the processing carried out by Autocloser, provided that the need is justified, especially when sensitive data is processed under their responsibility as Controller.

12.7. Autocloser will allow the User, upon formal request, to conduct a contractual audit limited to verifying compliance with the provisions of Law No. 13,709/2018, on a date and format previously agreed, observing the limits of commercial confidentiality and reasonableness.

13. LABOR RELATIONS AND ANTI-CORRUPTION

13.1. This instrument does not establish an employment relationship between the parties, nor generates any obligation of a labor, social security, or tax nature between the contractor's collaborators and the contracted party.

13.2. The parties agree to fully comply with Law No. 12,846/2013 (Corporate Anti-Corruption Law), abstaining from any unlawful conduct involving public or private entities.

14. GENERAL PROVISIONS

14.1. Tolerance by either party regarding contractual non-compliance shall not imply waiver or novation.

14.2. The eventual invalidity of any clause will not affect the other provisions of the Term.

14.3. Azulou Tecnologia LTDA may modify this Term at any time, with the new version being communicated to Users by email or through the platform itself. Continued use of the platform after the communication of the new version will be considered tacit and binding acceptance. If the User disagrees with any change, they may request the cancellation of the current plan, with guaranteed access until the end of the contracted period, without the right to proportional reimbursement.

14.4. All communications will be made via email or through the platform itself.

14.5. The laws of the Federative Republic of Brazil shall apply.

14.6. The jurisdiction of the Sobral/CE district is elected, with waiver of any other, no matter how privileged it may be.

Juazeiro do Norte, CE - Brazil

October 29, 2025

Autocloser
CNPJ: 42.827.632/0001-73 - Azulou Tecnologia LTDA